Shipping, Returns, And Repairs

Shipping Policy

Turnaround

All orders are shipped within 1-3 Business Days (Monday-Friday). Custom rosaries are made to order and ship in 5-7 Business Days.

Order Tracking

Your tracking number is provided when order has been processed for shipping, not when the label is created. Within the US, USPS First Class typically takes 3-5 business days and UPS takes 2-4 business days. Packages under 1lb. in weight will automatically default to USPS, but for an extra $4 you may choose UPS. Packages that weigh more than 1lb. will be shipped through UPS.

US - Flat Shipping Rates

Orders < 1 lb: $4.95 (USPS)

Orders > 1 lb: $9.95 (UPS)

International - Shipping Rates and Fees

*NOTE* International shipping will be calculated at checkout.

Shipping rates: The are based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be. You will have a chance to cancel your order before finalizing it.

Customs duties and import taxes: We are very excited to offer our customers up-front duties and taxes so that you know what the costs will be upfront. This means, if the shipped package contains products that qualify for your country's import taxes, you will be charged at checkout for these to your country's customs or tax department to receive the package.

 

Repairs, Returns and Exchanges

The spiritual life is a daily battle we offer a lifetime guarantee on all our product parts. If anything breaks, we’ll fix it or replace it.  

*NOTE* If your order is international, all sales are final.

Replacement Part or Repair a Rosary

Please email care@catholicwoodworker.com the following information to request a refund or replacement of parts.

  • Picture of the item
  • Order number
  • Your address
  • Description of the problem

We will respond accordingly based on the age, availability of parts, condition, and request for the rosary or product.

30-Day Returns

Standard Products:

You have 30 days from the time the item was received to contact us and send your item. You will not be subject to a restocking fee, but you will still be responsible for shipping costs to us. Once we have received the item at our shop, you will receive a full refund for order. Please note this is only valid for items in new condition. Items will be inspected upon arrival at our shop for evaluation. 

Customized Products:

You have 30 days from the time the item was received to contact us and send your item. You will be subject to a restocking fee of 15% and will be responsible for return shipping costs. Once we have received the item at our shop, you will receive an 85% refund on your order. Please note this is only valid for items in new condition. Items will be inspected upon arrival at our shop for evaluation. 

 

90-Day Exchange

Standard Products:

If your item is in new condition, you may exchange for a different size, design, or color within 90 days of receiving the item. We will have you place a new order for the item desired as we cannot retroactively edit orders once fulfilled. You will be responsible for paying for the exchanged/new item in full. When we receive your returned item at our shop, we will issue a full refund for the item and up to $4.95 in shipping costs. You will not be subject to a restocking fee.

Customized Products:

You have 90 days from the time the item was received to contact us and send your item. You will be subject to a restocking fee of 15% and will be responsible for return shipping costs. Once we have received the item at our shop, you will receive an 85% refund on your order. Please note this is only valid for items in new condition. Items will be inspected upon arrival at our shop for evaluation. 

We will have you place a new order for the item desired as we cannot retroactively edit orders once shipped. You will be responsible for paying for the exchanged/new order in full. When we receive your returned item at our shop, we will issue an 85% refund for the item and up to $4.95 in shipping costs.

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