All orders will receive a confirmation email and tracking email from us. If you can't find the email, search for care@catholicwoodworker.com. Still no luck? Contact us and we'll get you the info you need. If your order says Delivered but you haven't received it, this can happen with USPS and may take up to 5 business days after the marked delivery date. We recommend calling your local post office directly. For international orders, we have never lost a package but have experienced significant delays.

Frequently Asked Questions | The Catholic Woodworker

Q: Can I wear my Rosary?

Our collection of designer rosaries fall in the compact category. They measure 16–18 inches in length and are generally not large enough to wear. They are ideally suited for carrying in your pocket, purse, or bag.

How do I track my package?

All orders will receive a confirmation email and tracking email from us. If you can't find the email, search for care@catholicwoodworker.com. Still no luck? Contact Us and we'll get you the info you need.

My order appears to be lost. What do I do now?

Sometimes orders list as “Delivered” before they arrive. It is policy of the delivery services to be able list an item as delivered up to 24 hours before they actually arrive. If your package does not arrive after a few days or the tracking appears to show a lost/unmoving package, we can open a missing-mail search with USPS on your behalf and get this resolved.

Why does my order say “Delivered”, but I didn't receive it?

This seems to happen most often with USPS, and can take up to 5 business days after the marked delivery date. We've had the most success calling the local post office and asking the branch directly for help. Usually your mail carrier made a mistake and can quickly address the issue.

Can I wear my rosary?

No. Our rosaries are generally not large enough to wear. They are made of natural materials that will absorb sweat and body oils, which will compromise the strength and durability of the wooden beads. Wearing the rosary will void the lifetime warranty, and any damage to the rosary will not be considered normal or recommended use.

Help! I washed my rosary. How can I fix it?

Please see our Product Care information to learn about possible ways to restore the finish of the wooden beads. If you have tried to restore or do not want to attempt it, please see our repair policy and information under our Order Support tab

Do you allow customers to design their own rosary?

We do not allow customers to design their own rosary or to make more than one change to rosary designs. However, we will allow customers to swap out a single item in the design of a rosary in our catalog (i.e. changing for a different centerpiece or crucifix). These design changes will be charged the retail price plus $20 for a full length rosary and $10 for a pocket decade. Every rosary with a customer requested change will not be eligible for returns or exchanges, but will retain the lifetime warranty. These rosaries are not eligible for a discount code or sale price as part of the payment. To make a swap request, contact care@catholicwoodworker.com