We are intensely dedicated to taking care of our customers. Our care team is ready to assist you! Please reach out to us if you experience any of the following:

Any parts of your product break, need to be fixed, or appear to be faulty
Your item is new but isn’t exactly what you want
You have any problems with your product or order

We want to make it right!

Please contact us at: care@catholicwoodworker.com

Shipping Policy

Disclosure:

We are not responsible for damage, theft, or loss of package in transit to or from our location.

Turnaround:

All orders are shipped within 1-3 Business Days (Monday-Friday).

Order Tracking

Your tracking number is provided when order has been processed for shipping, not when the label is created. Within the US, USPS First Class typically takes 3-5 business days and UPS takes 2-4 business days. Packages under 1lb. in weight will automatically default to USPS, but for an extra money you may choose from one of several UPS options. Packages that weigh more than 1lb. will be shipped through UPS.

*Please note, shipping times listed at checkout are approximate. We cannot guarantee delivery by the estimated date listed. Once the package has shipped out, it is the responsibility of the shipping service selected to deliver the package in a timely manner.

International - Shipping Rates and Fees

*NOTE* International shipping will be calculated at checkout.

Shipping rates:

They are based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be. You will have a chance to cancel your order before finalizing it.

Customs duties and import taxes:

We are very excited to offer our customers up-front duties and taxes so that you know what the costs will be upfront. This means, if the shipped package contains products that qualify for your country's import taxes, you will be charged at checkout for these to your country's customs or tax department to receive the package.

Repairs and Our Lifetime Warranty

The spiritual life is a daily battle and with regular use it is expected to see some wear. Rest assured that your rosary or other spiritual weapon will be repaired/replaced under conditions of normal wear and tear or if it is at the fault of manufacturing. We offer a limited lifetime guarantee on all our product parts. If anything breaks, we’ll fix it or replace it.

Cases where the lifetime warranty is voided are those that are at the responsibility of the consumer. These may include, but are not limited to, running product through washing machine, wearing the rosary as a necklace or leaving product in the sun or water for an extended period of time.

*NOTE* If your order is international, all sales are final.

Replacement Part or Repair a Rosary

Please email care@catholicwoodworker.com to request a repair or replacement of parts. We will respond accordingly based on the age, availability of parts, condition, and request for the rosary or product.

You can also file a warranty request HERE.

Returns and EU Right of Withdrawal

30-Day Returns:

To start an exchange or return, click HERE.

We strive to exceed customer expectations with every order. If you aren't completely satisfied, you have 30 days from the time the item was received to contact us and send your item. You will not be subject to a restocking fee, but you will still be responsible for shipping costs to us. If you opt into Checkout+ you will be emailed a free return shipping label shortly after submitting your return. If you did NOT opt into Checkout+ you will pay for your return shipping label upon submitting a return. Please ship back product(s) in a padded envelope or box using a postal label with a tracking number.

Once we have received the item at our shop, you will receive a full refund for order. Please note, this applies only to items in new condition and that have not been blessed. Items will be inspected upon arrival at our shop for evaluation. We can only refund the value of the product(s) purchased, not shipping.

90-Day Exchange

To start an exchange, click HERE.

If your item is in new condition and has not been blessed, you may exchange for a different size, design, or color within 90 days of receiving the item. We will have you place a new order for the item desired as we cannot retroactively edit orders once fulfilled. You will be responsible for paying for the exchanged/new item in full. When we receive your returned item at our shop, we will issue a full refund for the item and up to $6.95 in shipping costs. You will not be subject to a restocking fee. Please note, this applies only to items in new condition and that have not been blessed.

Right of Withdrawal (EU)

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click HERE.

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Limited Lifetime Warranty

Cases where the lifetime warranty is voided are those that are at the responsibility of the consumer. These may include, but are not limited to, running product through washing machine or leaving product in the sun or water for an extended period of time.